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FAQ

SHOPPING QUESTIONS

What types of rentals do you offer?

We specialize in providing white luxury bouncy castles, soft play equipment, and cute backdrops. Our premium rental options are designed to bring fun and sophistication to any event, from birthday parties to weddings and corporate gatherings.

Where do you provide your services?

We provide our services across Durham Region and most of the Greater Toronto Area (GTA), offering bouncy castles, soft play equipment, and backdrops for events and parties. Whether you’re in Toronto, Mississauga, Brampton, Vaughan, Durham Region, or beyond, we’re here to bring the fun to your celebrations!

Do you offer seasonal sales or discounts?

Yes, we offer special seasonal sales and discounts throughout the year! Keep an eye on our website or follow us on social media for announcements about upcoming promotions, holiday deals, and exclusive offers. It’s a great way to save on your next event rental!

What’s your cancellation policy?

We understand that plans can change. Our cancellation policy is flexible, but we do require notice within a 48 hour time frame to reschedule your booking. Please contact us as soon as possible if you need to make changes to your reservation.

MISCELLANEOUS QUESTIONS

How do I book a rental?

Booking is easy! Simply reach out to us through our website or by Instagram to discuss your event details. We’ll help you select the perfect rental options and confirm your booking. A non-refundable $50 deposit may be required to secure your reservation.

Are your bouncy castles safe?

Yes! Safety is our top priority. Our bouncy castles and soft play equipment are thoroughly inspected and cleaned before every event. We also ensure they meet all safety standards and provide instructions for proper usage at your event.

How much space do I need for a bouncy castle?

The required space depends on the size of the castle you select. We’ll provide you with the dimensions of the rental options when you book, so you can make sure you have enough room. Please ensure the space is level and free of obstacles.

Are there any restrictions on where I can set up the rentals?

We can set up our equipment in a variety of indoor and outdoor spaces, but there are a few requirements. The area must be level, clear of sharp objects or debris, and, for outdoor setups, protected from strong winds and rain. We’ll discuss the location and any specific requirements when you book.

Do you offer setup and takedown services?

Yes, setup and takedown are included in your rental price. Our team will arrive before your event to set up everything and will return after the event to dismantle and take away the equipment.

What’s included in the rental price?

Our rental prices include delivery, setup, and takedown. We’ll make sure your equipment is set up and ready to go before your event starts. We also provide safety instructions and ensure everything is in top condition.

How long can I keep the rental?

Our standard rental period is usually for the duration of your event. However, we offer flexible rental times and packages to suit your needs. Please contact us to discuss extended rental options.

Do you offer discounts for multiple rentals?

Yes, we offer package deals and discounts for booking multiple rentals. We’ll help you create the perfect combination of rentals at a great price.

What happens if the weather is bad on the day of my event?

For outdoor events, we closely monitor weather forecasts. If there’s a high chance of rain or strong winds, we will work with you to reschedule your event or move the rental indoors. Your safety is our top priority!
Please note: If there is no Plan B in place the booking will be cancelled.

Are your rentals affordable?

Absolutely! We pride ourselves on offering luxury rentals at competitive and affordable prices. Our goal is to provide top-quality products and service without breaking the bank. Contact us for a personalized quote!